[BUG?] New rating received does not sum up with the overall rating

Pling Issues
1

As stated in the title, a user added a positive rating to my theme (Aritim-Dark - KDE Store) but the vote is not being added to the overall rating.

It actually seems like the vote was typed directly in the comment (since it has not a green background around it) instead of being assigned using the pop-up window, is this a bug?

Here’s some screenshots:

Screenshot_20190704_233830
Screenshot_20190704_233830853×475 57.2 KB

here’s the proof that the vote has not being summed up with all the others (the user does not appear in the list):

Screenshot_20190704_233944
Screenshot_20190704_233944849×611 48.2 KB

EDIT: Could this be an anti-spam protection? I thought this because it seems the user signed in to opendesktop just to give me this vote (that’s dedication! <3). In fact I helped him/her in a issue he/she opened this morning (https://github.com/Mrcuve0/Aritim-Dark-KDE/issues/6).
As you can see the nickname he/she used is the same, so there’s no reason the vote should be considered invalid.

Thank you for your time, wishing you all the best,

Mrcuve0

2

I think he just wrote it, I do not think he gave you a vote

3

I would also think he misunderstood how to give you the rating in the first place and just typed it in :sweat: You might respond to his message and clarify. He may come back at one point.

4

The “rating” was indeed only a comment.

5

Thank you all, case solved. :pensive:

So the only solution is to contact the user and ask if he/she can re-insert the rating? Is not possible for the mods to kindly change his/her comment to the real rating? That will be very kind, sincerely.
I’d prefer not to disturb again the user since he/she made an account just for that comment and didn’t make any access after that moment. I don’t want to seem too tedious and waste people time for such a thing (even if it’s still important to me).

6

The only reliable way to add a rating correctly would be to login and add it as the user.
Since we dont know the password though we cannot do that even if we wanted.

7

Got it, thank you for your reply!